At Mara Wanders, we want you to feel confident in every purchase. If you are not fully satisfied with your order, please review our return and refund guidelines below.

1. Eligibility for Returns

  • Returns are accepted if the product is defective, damaged, or incorrect.

  • Items must be unused, in their original packaging, and returned within the specified return period.

  • Proof of purchase is required to process any return request.

2. Non-Returnable Items

  • Certain products, such as personal use items or those marked as final sale, may not be eligible for return.

  • Customized or personalized items cannot be returned unless they are defective.

3. Return Process

  • To initiate a return, please contact us through our official communication channels with your order details and reason for return.

  • Once approved, instructions for returning the product will be provided.

  • Customers are responsible for ensuring the product is securely packaged for return shipment.

4. Refunds

  • Refunds are processed only after the returned item is received and inspected.

  • Approved refunds will be issued in the original payment method, which is Cash on Delivery. Customers will receive their refund through cash reimbursement or adjustment on delivery.

  • Refund timelines may vary depending on location and courier processing.

5. Exchanges

  • If you wish to exchange a product, it must first be returned following the guidelines above. Once approved, a replacement will be dispatched subject to availability.

6. Contact Us

For any questions or concerns regarding returns and refunds, please reach out at [email protected].